Our Service Area
Based in Bethesda, we provide in-home tech help across Montgomery County, including Chevy Chase, Potomac, Rockville and Silver Spring, plus nearby Northwest DC. Visits elsewhere in the DC metro area are available by appointment.
We confirm availability and any travel charge before booking. Remote support is also available. Open interactive map (new tab).
Local Technology Help by Community
Each community page explains the kinds of in-home and remote help available there. CyberGuardia has one Bethesda base and travels to confirmed appointments; these pages do not represent separate offices.
Bethesda
Technology support, AI guidance, and coaching from our Bethesda home base.
Potomac
Home technology, Wi-Fi, device and family support.
Chevy Chase
Patient help with devices, accounts and digital confidence.
Rockville
Household, home-office and small-business technology help.
Silver Spring
Practical device, connection and online-safety support.
Northwest Washington, DC
In-home visits by appointment and remote help.
Find Help by Service
All six communities can request the same CyberGuardia services. Choose the help you need, then tell us where you are so we can confirm the right appointment option.
Device and IT Support
Computers, phones, printers, Wi-Fi, accounts, and home-office questions.
Tutoring and Coaching
Patient, hands-on lessons that build confidence at your pace.
AI and Digital Services
Practical setup, guidance, and privacy-conscious use of AI tools.
Help for Families
Support for aging parents and caregivers with consent and clear next steps.
Wi-Fi and Internet
Help with home connections, weak signals, and devices that will not connect.
Online Safety and Accounts
A calm second look at suspicious messages and help with safer account settings.
Not sure which service fits? Find the right help, compare pricing, or send us a question.
Remote Support
Many questions can be handled by phone or an agreed screen-sharing session. We explain what the tool allows before connecting, and you stay in control. You can end the session at any time. An internet outage or a physical device setup may require an in-home visit.
What You Can Expect
- Plain-language explanations and written notes.
- Permission before account or device changes.
- Clear pricing before work begins.
- No pressure to buy equipment or subscriptions.
Planning an In-Home Visit
We confirm the device, likely task, timing, and address before scheduling. A short description of the problem helps us arrive prepared, but you do not need to know the technical name for it.
- Appointments are confirmed before each visit.
- Any travel charge outside the regular service area is discussed and approved first.
- You remain in control of device and account changes during the visit.
Examples of Remote Help
When your device has a working internet connection, remote support may help with tasks such as:
- Adjusting text size or other accessibility settings.
- Practicing email or video calls.
- Reviewing an unfamiliar message without following its links.
Common questions about visits and service areas
Where do you provide in-home help?
CyberGuardia is based in Bethesda and serves nearby Montgomery County communities and Northwest Washington, DC by appointment. We confirm availability for your address before booking.
Can you come to my location?
Tell us your town or neighborhood when you request help. We offer in-home visits by appointment in our service area and confirm availability and any travel charge for your address before booking.
Where is CyberGuardia located?
CyberGuardia is based in Bethesda, Maryland. We visit clients by appointment and offer remote help; we do not have a walk-in storefront.
Where do you provide services?
In-home visits are available by appointment in nearby Montgomery County communities and Northwest Washington, DC. Remote help may be available elsewhere when suitable for the task. We confirm each request before booking.
Will travel cost extra?
We disclose and agree on any additional travel charge before the appointment.
Can you help remotely?
Many device and account questions can be handled remotely when the device and internet connection allow it.
Can I request a same-day visit?
You may ask, but same-day visits are not guaranteed. Call with your location and the issue; we will confirm whether an earlier in-home or remote time is available before booking.
Computer Repairs and Upgrades by Appointment
Ask John about PC and laptop assessment, RAM and SSD upgrades, compatible batteries and other replacement parts. Hardware work requires an in-person appointment and depends on the model and parts availability. Review computer hardware repairs, pricing and preparation.