Ask CyberGuardia
Describe what you need in your own words. We will look for an answer in our reviewed Common Questions.
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Common questions about accounts and inquiries
Do I need an account to send a question?
No. You can send an initial support inquiry without an account. Its private email link lets you read and reply to that conversation for 30 days.
When do I need a Client Portal account?
An approved account is needed to request and manage calendar appointments, plans, and portal records. You can request an account from the Client Portal.
How do I create an account?
Submit the Request an Account form in the Client Portal. CyberGuardia reviews the request. If approved, you receive an email link to set your password.
Can I sign in with my email address?
Yes. Once your account is approved and your password is set, you can sign in with your username or the email address on your account.
Can I request an appointment before my account is approved?
You can send an initial question without an account. Calendar appointment requests and portal records need an approved Client Portal account.
Common questions about urgent technology requests
How do I ask for the soonest available help?
Call (301) 300-1716 and briefly describe the issue, your town, and whether remote help could work. You can also send a support request. We will tell you what time, if any, is available; a request is not a confirmed appointment.
Do you offer emergency or guaranteed same-day support?
No. CyberGuardia provides scheduled technology help, not emergency response. Same-day or after-hours availability is not guaranteed. For an immediate safety concern, contact the appropriate emergency service. For active account or payment fraud, contact the provider or financial institution through its official channel promptly.
Will urgent help have a different price?
We confirm the scope, appointment time, estimated price, and any travel charge before you agree. Do not assume that marking a request urgent guarantees a time or adds a fee.
Pricing and payments
- How much does support cost?
- Will I know the price before work begins?
- What is the minimum session length?
- Can I pay without a credit card?
- How long is the 3-Hour In-Home Bundle valid?
- Is there an extra charge for a rush request?
Terms and appointments
- Does sending a request confirm an appointment?
- When can I cancel or reschedule without a fee?
- What happens if CyberGuardia cancels?
- How do I stop a membership renewal?
- Can I ask to move an appointment earlier?
Privacy and your information
- What should I leave out of a support message?
- Who can see my portal records?
- Will a guest inquiry appear automatically in a later account?
- Will I need to share my password for support?
Choosing a service
- Do I need to know what is wrong before contacting you?
- Can you teach me instead of only fixing a problem?
- What if the work needs a specialist?
- What should I have ready for a support visit?
Help for families
- Can I arrange help for a parent who lives elsewhere?
- Can family members use one Client Portal account?
- Can I pay for help without getting access to my parent’s accounts?
- Can you monitor a relative or respond to an emergency?
Community programs
- Can you provide both individual help and group workshops?
- Do residents share a portal account with community staff?
- How is a workshop or resident help program priced?
Visits and service areas
- Where do you provide in-home help?
- Can you come to my location?
- Where is CyberGuardia located?
- Where do you provide services?
- Will travel cost extra?
- Can you help remotely?
- Can I request a same-day visit?