Start with a single session or plan ahead for regular support. We agree on the cost before we begin.
Support Options
In-Home Help
$145 per in-home hour
- One-hour minimum; then 15-minute increments.
- Remote help: $55 per 30 minutes, 30-minute minimum.
- Any travel fee agreed before booking.
3-Hour In-Home Bundle
$405 for 3 prepaid in-home hours
- Save $30: equivalent to $135/hour.
- One-hour minimum per visit.
- Valid for 6 months. Travel extra if agreed.
Sign in or request a Client Portal account to continue.
Peace of Mind Membership
$125 per month
- Three 30-minute remote sessions each month.
- Additional remote time: $50 per 30 minutes.
- Member in-home visits: $135/hour; one-hour minimum.
Sign in or request a Client Portal account to continue.
Individual and shared-session rates apply to everyday technology support and coaching. Specialist services and projects are quoted separately.
Shared support and coaching. Arrange individual appointments with neighbors, or ask your community team to organize. Explore shared sessions and community programs.
How the Plans Work
The Peace of Mind Membership includes:
- Three separate 30-minute remote support sessions per billing month.
- Unused sessions do not roll over.
- Additional remote support: $50 per 30 minutes.
- In-home member rate: $135 per hour, with a one-hour minimum.
Devices, subscriptions, and any agreed travel charges are separate. Response times and availability are confirmed when you contact us; this is not an emergency service.
In the Client Portal, you can buy the 3-Hour In-Home Bundle for a one-time card payment of $405 or join the Peace of Mind Membership for $125 per month. The membership renews automatically until canceled. You review and accept the applicable terms before purchase. Cancel membership renewal in the Client Portal before the next renewal to stop future charges. Before purchase, you can review bundle validity, refunds, cancellation terms, and any applicable taxes.
For service invoices, card payment is optional when offered. You may also pay by cash, check, Zelle, Venmo, PayPal, or another method agreed with CyberGuardia. Follow the payment instructions on your invoice. Checks should be payable to John Dela Guardia.
AI & Digital Services
AI help is available for practical setup, privacy choices, everyday coaching, website and content support, and straightforward digital workflows. Personal AI support uses the same published rates as regular support: $55 per 30 minutes remotely, with a 30-minute minimum, or $145 per hour for an in-home visit. We confirm the goal, information sensitivity, and scope before work begins.
For small-business planning, connecting software tools, automating tasks, or ongoing projects, we provide a written description of the work and a quote before starting. AI output should be reviewed before it is used for important decisions, communications, or published information. We do not ask you to share passwords, verification codes, payment details, health records, or confidential client information in a public AI tool.
Remote and Advanced Support
Everyday remote support is $55 per 30 minutes, with a 30-minute minimum. Complex networking and home-office support is $165/hour remotely or $195/hour on-site, with scope agreed first. Basic device security and scam-message reviews use everyday support rates. Specialized security audits, compliance work, and incident response require a separate scope and quote.
After-Hours Support
After-hours support is available by prior agreement at 1.5 times the applicable rate. On-site visits have a two-hour minimum. Emergency availability is not guaranteed.
Shared Technology Support & Coaching Sessions
Arrange individual appointments for technology troubleshooting, learning useful skills, or exploring AI—with neighbors at one location.
- 2-hour session · $270 total — for 2–3 residents.
- 3-hour session · $405 total — for 2–4 residents.
Organize with neighbors or through your community. Residents can coordinate together, or ask their community director, resident services team, or activities coordinator to arrange appointments. The community may sponsor payment, or participating residents may share the cost.
Time and cost are shared. Each resident receives an individual appointment within the session. More residents means less time per person. We agree on appointment lengths and payment arrangements before booking. Appointment time includes notes and transitions.
Bring one main question or learning goal. Some concerns may remain unfinished or require a separate appointment. Any additional work and cost will be agreed before proceeding.
Sessions can take place in a suitable resident’s home with the host’s permission, or an approved community room. Any travel charge or applicable tax is confirmed before booking. Group workshops receive a separate quote.
Ask John about a shared session or community program or review the community session terms.
These shared sessions are separate from the $405 3-Hour In-Home Bundle for an individual or household. Separate personal visits use the existing individual rates.
Questions Before Booking?
Common questions about pricing and payments
How much does support cost?
Everyday remote support is $55 per 30 minutes, with a 30-minute minimum. In-home help is $145 per hour, with a one-hour minimum. The 3-Hour In-Home Bundle is $405, and the Peace of Mind Membership is $125 per month. Advanced, after-hours, and project work can have different rates. We confirm the scope, estimated price, and any travel charge before booking. See the Pricing page for full details.
Will I know the price before work begins?
Yes. We confirm the scope, estimated price, and any travel charge before you agree to an appointment. We ask before doing work outside the agreed scope.
What is the minimum session length?
In-home visits have a one-hour minimum. Everyday remote support has a 30-minute minimum.
Can I pay without a credit card?
For service invoices, card payment is optional when offered. Cash, check, Zelle, Venmo, PayPal, or another agreed method may be available. Follow the instructions on your invoice.
How long is the 3-Hour In-Home Bundle valid?
The bundle is valid for six months from purchase. Each visit has a one-hour minimum. See the Terms of Service for extension and refund rules.
Is there an extra charge for a rush request?
A request by itself does not add a fee or book an appointment. If an earlier or nonstandard time is possible, we confirm its price and ask for your approval before booking.
Media Services
Recorded Life Stories, video editing, and interview or recording setup are scoped and quoted individually. Deliverables, timing, revisions, and pricing are agreed before work begins. Individual and shared-session rates do not apply.
Learn With Me
Learn a specific skill, build confidence over time, or combine troubleshooting with guided practice. We demonstrate, let you try, and leave clear notes you can use again. Personal sessions use existing rates: $55 per 30 minutes remotely or $145 per hour in-home, with the usual minimums. Groups, business training, and customized preparation are quoted separately.
Computer Hardware Repairs & Upgrades
$145 per in-home hour, plus parts. One-hour minimum, then 15-minute increments. Agreed diagnosis and installation time are chargeable, including if repair is not worthwhile. Any travel charge is approved before booking. Complex repairs receive a separate estimate.
Parts purchases require approval. File transfers, drive cloning, Windows installation and data recovery are separately scoped and priced. Existing member and prepaid-plan terms remain unchanged; confirm eligibility before booking.