Clear expectations for your support.

We explain the scope, price and next steps before you commit to support.

Requests and appointments

An online request is not an appointment. We confirm the scope, date, location, price, and any travel charge before work begins. We support everyday technology; recovery outcomes and third-party services cannot be guaranteed.

Your control and consent

You authorize device and account access for the agreed task. You remain responsible for making purchases and retaining passwords. We discuss backups before changes that could affect data. Family access requires the account holder’s permission or appropriate legal authority.

Billing and cancellations

Single-session rates, bundle validity, membership renewal, cancellation deadlines, refunds, and applicable taxes must be confirmed in writing before payment. Contact us as soon as you need to reschedule. This website does not enroll you in recurring billing.

Service boundaries

CyberGuardia is not an emergency service, medical monitoring provider, financial adviser, or legal adviser. Work involving electrical wiring, complex repairs, or regulated systems may require a specialist. No service promises complete protection against scams or unauthorized access.