Skip to main content
CyberGuardia · Technology & Media Services
Request Help
Menu Menu

Your CyberGuardia

Client Portal

Manage your appointments, support requests and account in one place.

Already have an account?

Sign in with your username or email address and password.

Sign In

Reset a Forgotten Password

New to CyberGuardia?

Request your own account. We review each request, then email you a link to set your password once approved.

Request an Account

Need a Hand?

We can help you get started or request technology support without a portal account.

Call Us: (301) 300-1716

Request Help Getting Started

Use your own account. Please do not share a family member’s password.

Learn at Your Pace

Watch portal instructions or read practical technology guides. No account needed.

Watch Portal Tutorials

Read Large-Print Guides

Step-by-step instructions. English captions are on; use CC to adjust them.

Request an Account

New clients are welcome. We review each request before creating an account. Once approved, you will receive an email link to set your password. Then sign in with your username or email address.

Read our privacy information

To help prevent spam, this form uses Cloudflare Turnstile to check your browser. If verification does not work, call 301 300 1716.

Common questions about accounts and inquiries

Do I need an account to send a question?

No. You can send an initial support inquiry without an account. Its private email link lets you read and reply to that conversation for 30 days.

When do I need a Client Portal account?

An approved account is needed to request and manage calendar appointments, plans, and portal records. You can request an account from the Client Portal.

How do I create an account?

Submit the Request an Account form in the Client Portal. CyberGuardia reviews the request. If approved, you receive an email link to set your password.

Can I sign in with my email address?

Yes. Once your account is approved and your password is set, you can sign in with your username or the email address on your account.

Can I request an appointment before my account is approved?

You can send an initial question without an account. Calendar appointment requests and portal records need an approved Client Portal account.

Reviewed answers

Ask CyberGuardia

What would you like help with? We’ll look for an answer in our Common Questions.

Please do not enter passwords, payment details, or private health information. Your question stays in this browser and is not sent to an AI service.

Browse all Common Questions

Your privacy information

CyberGuardia collects only the information reasonably needed to arrange and provide support, operate your private portal, and maintain business records.

Effective September 18, 2026. Contact support@cyberguardia.io or (301) 300-1716 with a privacy question.

Information We Collect and Why

Information You Should Not Submit

Never place passwords, one-time or recovery codes, full payment-card numbers, medical information, identity documents, alarm codes, or home-entry codes in website messages. CyberGuardia does not need those details to arrange support.

When you choose to pay by card, you enter your card details on Stripe’s secure payment page.

Storage, Access, and Service Providers

Security and Retention

CyberGuardia uses reasonable administrative, technical, and physical safeguards appropriate to the information and size of the business. These include restricted administrator access, two-factor authentication, encrypted connections, private portal pages, access checks, security updates, backups, and activity records. No internet system can promise absolute security.

Support, account, appointment, and billing records remain while needed to provide service, maintain accurate business and tax records, resolve disputes, or meet legal obligations. Administrators may remove records when they are no longer required. Backup copies may remain until the applicable backup cycle ends.

Your Choices and Requests

You may ask to access, correct, or delete information by contacting support@cyberguardia.io or (301) 300-1716. We may verify your identity before disclosing or deleting a record. Some information may be retained when required for security, payment, tax, legal, or recordkeeping purposes.

Security Incidents and Policy Changes

CyberGuardia investigates suspected security incidents and provides notices when required by applicable law. Material changes to this policy will be posted here with a new effective date.

Personal Media Projects

With consent, a media project may involve recordings, photographs, stories and agreed contact details. We use this material to perform the agreed project and deliver it only to authorized recipients. We agree on secure transfer, storage access and working-file retention or deletion before work begins. Keep your own safe copy of delivered files.

Recordings are private by default. Public or portfolio use requires separate permission. We do not upload private project material to cloud AI, clone a voice or create a synthetic likeness without specific informed permission describing the tool and purpose. Contact support@cyberguardia.io about access, correction or deletion; applicable legal and recordkeeping requirements may affect deletion.

Open full privacy page in a new tab