Fix a Problem
Help with devices, connections, accounts, and setup.
Explore Support ServicesBased in Bethesda, Maryland
Technology & AI Help, Tutoring & Coaching—at Your Pace
Patient, practical help with everyday devices, online safety, and AI tools. Solve a problem, learn a new skill, or explore how AI can help with everyday tasks. CyberGuardia offers hands-on support and personalized guidance—in your home or remotely—with clear explanations and time to practice.
Serving Bethesda, Potomac, Chevy Chase, Rockville, Silver Spring, and nearby Northwest DC.
For individuals, families, and small businesses—including older adults who value patient, clear guidance.
How I Can Help
Supporting someone else? Explore Help for Families · Explore Community Programs
Everyday Technology, Online Safety & AI
Get practical support, learn useful skills, and explore new tools with patient guidance. Choose a service to see how we can work together.
Smartphones & Tablets
Help with calls, photos, settings, and apps on your phone or tablet.
Explore Smartphones & Tablets
Wi-Fi & Internet
Get connected and learn what to do if the connection drops.
Explore Wi-Fi & Internet
Smart TV & Streaming
Find your favorite shows without a maze of remotes.
Explore Smart TV & Streaming
Smart Home & Doorbells
Set up compatible doorbells, speakers, lights, and other home devices.
Explore Smart Home & Doorbells
Passwords & Account Recovery
Help with passwords, recovery options, and account settings.
Explore Passwords & Account Recovery
Scam & Suspicious Message Review
Pause before you pay. Get a calm second look at a suspicious message or request.
Explore Scam & Suspicious Message Review
Family Caregiver Tech Setup
Help your family stay connected, with everyone’s permission.
Explore Family Caregiver Tech Setup
Digital Estate & Legacy
Make important digital belongings easier for family to find.
Explore Digital Estate & Legacy
Technology Tutoring & Coaching
Learn everyday technology at your pace, with patient guidance and hands-on practice.
Explore Technology Tutoring & Coaching
AI & Digital Services
Practical, privacy-conscious help using modern AI tools at home, work, or in a small business.
Explore AI & Digital ServicesHere Is How a Session Works
1. Tell Us Your Goal
Tell us what you want to fix, learn, or feel more confident doing.
2. Agree on the Work and Price
We discuss the likely work and cost before starting. We ask before changing your settings.
3. Practice Before We Finish
You can practice the steps during your session. We can leave written notes for next time.
Book a Visit or Ask About Regular Help
We confirm the price and terms before you commit.
In-Home Help
$145 per in-home hour
- One-hour minimum; then 15-minute increments.
- Remote help: $55 per 30 minutes, 30-minute minimum.
- Any travel fee agreed before booking.
3-Hour In-Home Bundle
$405 for 3 prepaid in-home hours
- Save $30: equivalent to $135/hour.
- One-hour minimum per visit.
- Valid for 6 months. Travel extra if agreed.
Sign in or request a Client Portal account to continue.
Peace of Mind Membership
$125 per month
- Three 30-minute remote sessions each month.
- Additional remote time: $50 per 30 minutes.
- Member in-home visits: $135/hour; one-hour minimum.
Sign in or request a Client Portal account to continue.
Remote support: $55 per 30 minutes. A 30-minute minimum applies.
Based in Bethesda.
We offer visits in Bethesda, Chevy Chase, Potomac, Rockville, Silver Spring, and nearby Northwest DC. If you are farther away, call to ask about a visit or remote help.
See where we offer supportA suspicious message?
Pause before you pay. Don’t share a password, send money, or install an app under pressure.
We can help you check the message and find a phone number or website you can trust.
Learn about scam safety reviewsMeet John, Technology Support with Experience and Patience
Technology can feel overwhelming when something stops working or a new device does not make sense. John brings more than two decades of experience in IT, cybersecurity, broadcast systems, satellite newsgathering, and field technical operations to help make those moments easier.
As a Certified Nursing Assistant (CNA) in Maryland and experienced professional caregiver, he understands that good support means more than fixing a problem. It means listening, explaining things clearly, respecting your pace, and helping you feel confident with the technology you use every day.
Whether you need help with a stubborn printer, a new phone, or a suspicious message, you can explain the problem in your own words. We’ll take it from there.
More About JohnWhat Our Clients Say
“John from CyberGuardia has been an absolute lifesaver for me here at Ingleside. Tech issues used to stress me out completely, but he is incredibly patient, explains everything clearly, and always gets my devices running smoothly. I cannot recommend him enough.”
Ingleside At Rock Creek, NW DC
“We are so fortunate to have John's IT help available to us. He assisted me with a complicated network issue and handled it with the utmost professionalism and kindness. He is prompt, highly knowledgeable, and a joy to work with.”
Ingleside At Rock Creek, NW DC
“John provides top-tier technical support. He recently helped me secure my personal data and clean up my laptop. He doesn't just fix the problem; he takes the time to make sure you feel comfortable using your technology.”
Ingleside At Rock Creek, NW DC
“As someone living in Bethesda, finding reliable, local IT support used to be a challenge until I found CyberGuardia. John resolved our home Wi-Fi and security issues quickly and efficiently. He is professional, trustworthy, and excellent at what he does.”
Bethesda, MD
“John is my go-to for any tech emergency. He helped me set up my entire home office and ensured everything was properly backed up and secure. His technical expertise is matched only by his fantastic customer service.”
Bethesda, MD
“I am so grateful for John's help with my computer issues. He came highly recommended here in Potomac, and he certainly lived up to the praise. He fixed a persistent software glitch in no time and gave me great advice on preventing future problems.”
Potomac, MD
“CyberGuardia provides exceptional service. John helped me troubleshoot a major hardware issue and migrate all my data to a new system seamlessly. If you are in Rockville and need honest, expert IT support, John is the person to call.”
Rockville, MD