CyberGuardiaI need help for myself
Tell me what is giving you trouble. You do not need to know the technical name.
See the servicesBased in Bethesda, Maryland
Tech help at your door. Based in Bethesda.
We help with phones, computers, Wi-Fi and the things that stop working when you need them. We can meet at your home or work through it remotely.
Phone, computer, or Wi-Fi trouble? We can help.
Tell us what’s happening. We can come to your home or help remotely, with time to explain each step.
When your technology gets stuck, give us a call.
From a printer that won’t connect to a phone that’s hard to use, we help you work through everyday problems.
Get your everyday technology working for you.
We help with setup, troubleshooting, and learning how to use your devices. At home or remotely, we go at your pace.
Serving Bethesda, Potomac, Chevy Chase, Rockville, and nearby Northwest DC.
For older adults, families and neighbors who want someone to explain things without rushing.
How can I help?
I’m helping an aging parent
We can arrange help for your parent and agree with them on what to set up and share.
Arrange help for a parentSenior living communities
Arrange device help or a workshop for residents. We can discuss the group size and what people want to learn.
Plan community supportPhones, Wi-Fi, TVs and account problems.
Maybe the printer has stopped connecting, or a message looks suspicious. Here are some of the things I can help you check.
Smartphones & tablets
Help with calls, photos, settings and apps on your phone or tablet.
Explore smartphones & tablets
Wi-Fi & internet
Get connected, and understand what to do when the connection drops.
Explore wi-fi & internet
Smart TV & streaming
Find your favorite shows without a maze of remotes.
Explore smart tv & streaming
Smart home & doorbells
Set up compatible doorbells, speakers, lights and other home devices.
Explore smart home & doorbells
Passwords & account recovery
Help with passwords, recovery options and account settings.
Explore passwords & account recovery
Pause Before You Pay
A calm second look at a suspicious message or request.
Explore pause before you pay
Family caregiver tech setup
Help your family stay connected, with everyone’s permission.
Explore family caregiver tech setup
Digital estate & legacy
Make important digital belongings easier for family to find.
Explore digital estate & legacyHere is how a visit works.
1. Tell me what is happening
Let me know which device you are using and what you were trying to do.
2. Agree on the work and price
We discuss the likely work and cost before starting. I ask before changing your settings.
3. Try it yourself before we finish
You can practice the steps while I am there. We can leave written notes for next time.
Book a visit or ask about regular help.
We confirm the price and terms before you commit.
In-home help
$145 per in-home hour
- One-hour minimum; then 15-minute increments.
- Remote help: $55 per 30 minutes, 30-minute minimum.
- Any travel fee agreed before booking.
3-hour bundle
$405 for 3 prepaid in-home hours
- Save $30: equivalent to $135/hour.
- One-hour minimum per visit.
- Proposed validity: 12 months. Travel extra if agreed.
Peace of Mind
$125 per month
- Three 30-minute remote sessions each month.
- Additional remote time: $50 per 30 minutes.
- Member in-home visits: $135/hour; one-hour minimum.
Remote support: $55 per 30 minutes.A 30-minute minimum applies.
Based in Bethesda.
I visit Bethesda, Chevy Chase, Potomac, Rockville, Silver Spring and nearby NW DC. If you are farther away, call to ask about a visit or remote help.
See where we offer supportA suspicious message?
Pause before you pay. Don’t share a password, send money, or install an app under pressure.
I can help you check the message and find a phone number or website you can trust.
Learn about scam safety reviewsYour tech support comes from John.
My background includes more than two decades of work in IT, cybersecurity, broadcast systems and satellite newsgathering. I also have a background as a Licensed, Certified Nurse Assistant (CNA) in Maryland and a professional caregiver.
That caregiving experience shapes how I work with older adults: I listen, check what is comfortable and leave time to practice.
Read about JohnCustomer Reviews
“John from CyberGuardia has been an absolute lifesaver for me here at Ingleside. Tech issues used to stress me out completely, but he is incredibly patient, explains everything clearly, and always gets my devices running smoothly. I cannot recommend him enough.”
Ingleside At Rock Creek, NW DC
“We are so fortunate to have John's IT help available to us. He assisted me with a complicated network issue and handled it with the utmost professionalism and kindness. He is prompt, highly knowledgeable, and a joy to work with.”
Ingleside At Rock Creek, NW DC
“John provides top-tier technical support. He recently helped me secure my personal data and clean up my laptop. He doesn't just fix the problem; he takes the time to make sure you feel comfortable using your technology.”
Ingleside At Rock Creek, NW DC
“As someone living in Bethesda, finding reliable, local IT support used to be a challenge until I found CyberGuardia. John resolved our home Wi-Fi and security issues quickly and efficiently. He is professional, trustworthy, and excellent at what he does.”
Bethesda, MD
“John is my go-to for any tech emergency. He helped me set up my entire home office and ensured everything was properly backed up and secure. His technical expertise is matched only by his fantastic customer service.”
Bethesda, MD
“I am so grateful for John's help with my computer issues. He came highly recommended here in Potomac, and he certainly lived up to the praise. He fixed a persistent software glitch in no time and gave me great advice on preventing future problems.”
Potomac, MD
“CyberGuardia provides exceptional service. John helped me troubleshoot a major hardware issue and migrate all my data to a new system seamlessly. If you are in Rockville and need honest, expert IT support, John is the person to call.”
Rockville, MD