Things to check before calling for help.
- Check whether Wi-Fi is turned on and airplane mode is off on your device.
- Look for your usual network name. Avoid unfamiliar public networks for private tasks.
- Move closer to your router and try a familiar website. Check whether another device can connect.
- If everyone is offline, check your provider’s outage information using your phone’s mobile data (internet through your mobile carrier), if available. Do not unplug equipment that supports a medical alert, security, or essential phone service without checking first.
- Write down the error message and what you tried. Never press the router’s factory reset button unless you understand the consequences.