About CyberGuardia

Technology Help From Someone Who Takes Time to Explain

CyberGuardia provides patient, practical technology support in your home or remotely for older adults, families, and anyone who wants to feel more confident using everyday technology. We help with computers, smartphones, tablets, Wi-Fi, printers, online accounts, video calls, streaming, and the digital tools that keep life connected. Every visit moves at your pace, with clear explanations, respectful guidance, and written next steps when helpful.

Based in Bethesda, we serve Potomac, Chevy Chase, Rockville, Silver Spring, and nearby Northwest DC. Other nearby visits can be discussed by appointment.

International Professional Background

John brings more than a decade of international experience in IT support, systems operations, media and broadcast technology, international newsgathering, field technical operations, and digital services. His work has taken him to multiple locations around the globe and into high-pressure, time-sensitive, and disruption-affected environments where reliability, discretion, calm judgment, and clear communication mattered.

His experience includes helping people stay connected and productive when technology, timing, and circumstances were all changing at once. He has supported users and teams across different work cultures, technical environments, and operational needs—adapting quickly while keeping technical explanations practical and understandable.

International and field-based work strengthened John’s ability to assess problems methodically, prioritize what matters most, communicate clearly with people of different backgrounds, and find dependable solutions under pressure. He understands that technology is rarely just about equipment or software; it affects communication, safety, access to information, business continuity, and peace of mind.

That background also shaped CyberGuardia’s approach: listen first, explain the options in plain language, protect privacy, and recommend only the work that is genuinely useful. Whether the need is a home computer, a business technology question, online safety, media support, or an AI tool, John brings the same steady, practical mindset developed through years of international technical and operational work.

John holds a Bachelor of Science in Computer Networks and Cybersecurity from University of Maryland University College, earned summa cum laude, and an Associate of Applied Science in Cybersecurity from Montgomery College, earned with honors. His background also includes digital forensics, data recovery, and systems administration.

Cybersecurity Competition

John was a member of UMUCPadawans, the third-place team in MAGIC’s Seventh Capture the Flag Cybersecurity Competition. He competed alongside fellow University of Maryland University College students in the 2019 hands-on cybersecurity challenge. View Official Competition Results.

A Note From John

Patient Support, Shaped by Caregiving

Alongside my technology work, I am a Certified Nursing Assistant in Maryland, with a current credential and experience as a private caregiver.

Working with older adults has taught me that the pace of a conversation matters. So does giving someone time to try a task themselves.

During a support session, we start with what you want to do and what is getting in the way. I explain the options, ask before making changes, and leave written steps when they would help. You do not need to know the technical name for the problem.

In my separate caregiving work, I also use locally hosted AI tools to help organize recorded care observations and prepare clear updates for authorized family members. I review the reports myself before sharing them, with attention to the client’s privacy and consent. These tools support documentation and communication; they do not diagnose conditions or replace professional medical judgment.

AI & Digital Services

I also help individuals and small organizations use modern AI tools thoughtfully. That can include local AI setup, AI productivity coaching, privacy-aware workflows, and AI-assisted website or content work. I explain what the tools can and cannot do, and important information should always be reviewed by a person before it is used.

Help With the Things You Use Every Day

We help with phones, tablets, Windows and Mac computers, Wi-Fi, printers, smart TVs, video calls, account settings, photo backups, and accessibility features.

If a message seems suspicious, we can help you review the warning signs and find the organization’s official contact information. For account recovery, we follow the provider’s procedures; you keep control of your passwords and verification codes.

We agree on the work and price before starting. If your question needs a specialist or falls outside what we can provide, we will explain that too.

Tell Us What You Need Help With

You can describe the problem in your own words. We will discuss whether an in-home visit or remote support makes sense and what to do next.