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Remote Support, One Step at a Time.

← CyberGuardia Remote Support

Follow these steps with CyberGuardia during an appointment you arranged. Pause and ask whenever you need help.

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Select any illustration to enlarge it and browse the steps. Illustrations explain the ideas; actual app prompts vary by device and version.

Prepare for Your Session

1. Arrange Your Appointment

Agree on the task and charges with CyberGuardia. Do not connect because an unexpected caller asks you to.

A calendar and check mark illustrate a confirmed support appointment.View image ⤢
Concept illustration; follow the written instruction.

2. Choose Your Device

Use the download choices on the Remote Support page. Android: Google Play is recommended; the branded APK is an alternative. Windows and Mac: choose the branded download.

A whole computer and phone illustrate choosing the device that needs help.View image ⤢
Concept illustration; follow the written instruction.

Connect With Confidence

3. Open the Support App

Check the expected CyberGuardia or Splashtop name. Stop if the source or a security warning concerns you; do not disable security protections.

A laptop and trusted-app symbol illustrate opening the expected support app.View image ⤢
Concept illustration; follow the written instruction.

4. Review Device Permissions

Screen viewing and control may need separate permission. Android and macOS prompts vary by device and version. Ask CyberGuardia to explain anything you do not understand.

Screen viewing and mouse control are shown as separate kinds of access.View image ⤢
Concept illustration; follow the written instruction.

5. Share the Code Only for Your Session

Give the displayed code only to CyberGuardia during your arranged appointment. Do not post it or put it in website messages.

Hidden dots illustrate keeping a session code private and sharing it only with the trusted helper.View image ⤢
Concept illustration; follow the written instruction.

6. Approve and Stay Involved

Approve the arranged connection when you are ready. Tell CyberGuardia to stop if you want to pause. File transfers or extra work require discussion and authorization.

A conversation bubble illustrates staying involved and asking questions during support.View image ⤢
Concept illustration; follow the written instruction.

Finish Safely

7. End the Session

Use the app’s disconnect or stop-sharing control and close the support app. Confirm with CyberGuardia that the session has ended. Ending screen sharing does not necessarily remove permissions you granted in system settings; ask for help reviewing them.

A power symbol on a laptop illustrates disconnecting and closing the support app.View image ⤢
Concept illustration; follow the written instruction.

Need a Little More Help?

We can walk through the steps at your pace. Never share your code with an unexpected caller.

Call (301) 300-1716Using TeamViewer instead?
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