1. Verify your helper
Call a number you already know and trust before sharing access information.
View full size ↗TeamViewer: Help with Your Approval First
Windows setup and a Mac receiving-side example · 21 steps.
Verify your helper, review incoming permissions and approve viewing and control separately. Actual recorded controls are enlarged; private access details stay blurred. Your version may look different.
PDF · 12 pages · Large print · 8.2 MB
Before you start
View full size ↗Windows setup: review incoming access
2. Open settings
In TeamViewer on Windows, select the small gear in the upper-right corner.
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View full size ↗3. Choose Advanced
Select Advanced in the settings window.
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View full size ↗4. Show advanced options
Select Show advanced options. Read the note before changing settings.
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View full size ↗5. Find Personal password
This optional saved password is for TeamViewer. It is not your Windows sign-in.
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View full size ↗6. Use a unique password
If you choose a saved password, make it long and unique. Keep it private.
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View full size ↗7. Retype to confirm
Enter the same password again. This checks typing; it does not approve access.
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View full size ↗8. Choose Custom settings
Under connections to this computer, choose Custom settings for Access control.
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View full size ↗9. Open the permissions list
Select Configure to review the individual incoming connection permissions.
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View full size ↗10. Approve screen viewing
For Connect and view my screen, select After confirmation.
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View full size ↗11. Approve computer control
For Control this computer, select After confirmation. Viewing is separate.
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View full size ↗12. Review file transfers
For Transfer files, review After confirmation as a separate permission.
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View full size ↗13. Review other permissions
Some lower rows remain Allowed. Ask trusted support to review what you need.
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View full size ↗14. Close permission details
Select OK in the Access Control Details window.
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View full size ↗15. Save the settings
Select OK again in the TeamViewer options window to save.
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View full size ↗16. Leave Easy Access unchecked
For this walkthrough, leave Grant Easy Access unchecked. It is a separate method.
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View full size ↗17. If the saved password fails
With a verified helper, use the current random password below your TeamViewer ID.
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View full size ↗Mac: approve viewing and control
18. Allow screen viewing
On the receiving Mac in this example, select Show screen to allow viewing.
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View full size ↗19. Open the helper menu
In the session panel, open the menu beside your verified helper's name.
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View full size ↗20. Choose Allow control
Select Allow control in that session menu. Your approval is still needed.
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View full size ↗21. Confirm computer control
Select Allow access only if you recognize the helper and are ready.
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